The term “Stellar Cells” or “us” refers to Stellar Cells Sdn. Bhd. as the owner of this website. The term “you” or “your” refers to the user or viewer of Stellar Cells’s website.
1. Why Stellar Cells collect your personal information
(A) Your personal information is collected for the following purposes:
- for patient registration with Stellar Cells;
- to send you invites to Stellar Cells’s events, promotional materials, advertisements for marketing purposes via email or short message service (SMS);
- for administrative purposes;
- for assessment and analysis of the market, Stellar Cells’s customers and/or potential customers in relation to Stellar Cells’s treatments, products and services;
- to monitor, review and improve Stellar Cells’s services;
- to be used for internal record keeping;
(B) For this purpose we collect personal information which includes but not limited to the following:-
- name, job title and company name;
- contact information including address, email address and phone number;
- details of your visits to Stellar Cells’s centre and/or clinic and/or website;
- demographic information;
- gender, age and date of birth; and
- such other relevant information to enable Stellar Cells to provide you with Stellar Cells’s treatments, products and services.
2. How Stellar Cells collects your personal information
Stellar Cells collects this information when you visit Stellar Cells’s centre or clinic, when you register or when you telephone or email Stellar Cells or correspond with Stellar Cells.
By providing your personal information to Stellar Cells, you have agreed to give your consent to the processing of your personal information by Stellar Cells for the stated lawful purposes when your personal information was collected. Stellar Cells shall not process your personal information unless you have given consent to the processing of your personal information. “Processing” means collecting, recording, holding or storing your personal information or carrying out any operation or set of operations on your personal information.
3. Direct Marketing
Stellar Cells may use your personal information for marketing purposes, in particular to present you with advertisements, marketing and/or promotional materials informing about our treatments, products and services and/or conduct free prize draws and prize competitions and such other information in relation to our treatments, products and services which we believe may be of interest to you.
Stellar Cells will send you advertisements, marketing and/or promotional materials or information in relation to our treatments, products and services, if you have elected to receive such information when you register with Stellar Cells.
If at any time you wish to stop receiving these advertisements, marketing and/or promotional materials, you can do so by using the unsubscribe information on every such mailing, by updating your user profile or account data or by contacting Stellar Cells (see below for details on how to contact Stellar Cells).
4. Sharing of your personal information
Stellar Cells do not sell, rent, or lease Stellar Cells’s patient information to third parties. Stellar Cells may however share and/or disclose your personal information to third parties in the following circumstances:
for purposes of providing information to your treating healthcare professional;
where Stellar Cells is required to do so by law, regulation, or any binding judgment, order, or requirement of any court or other competent authority; where you have consented to such disclosure.
Stellar Cells is committed and will use Stellar Cells’s best endeavor to ensure that your personal information is kept and stored securely.
On that premise, Stellar Cells has adopted the following measures:
- using encryption, where appropriate;
- using password protection, where appropriate; and
6. Links to external content resources
7. Web tracking (cookies and web beacons)
Cookies help Stellar Cells to understand which sections of Stellar Cells’s websites are frequently visited. With this information Stellar Cells is able to adapt Stellar Cells’s treatments, products and services and/or website to suit your demands and to provide you with a more customized and personalized user experience. For example, cookies allow Stellar Cells to ensure that the information displayed on your next visit will match your user preferences.
You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For example, on Microsoft Internet Explorer you can disable or delete cookies by selecting “Tools/Internet Options”.
Please note that Stellar Cells’s websites are designed to work with cookies and disabling cookies may affect your usage of Stellar Cells’s websites and may prevent you from taking full advantage of Stellar Cells’s services at Stellar Cells’s websites. Stellar Cells do not exchange cookies with any third party websites or external data suppliers, except with third parties working with Stellar Cells to provide Stellar Cells’s services to you.
8. Retention of your personal information
All your personal information collected by Stellar Cells will be retained with Stellar Cells and Stellar Cells shall not keep your personal information longer than is necessary for the fulfilment of the lawful purposes to which it was obtained for.
9. Access to your personal information
You may request for a copy of your personal information which you have provided to Stellar Cells by submitting your request in writing specifying the personal information you wish to access including any discount or reference numbers where applicable to Stellar Cells in which a fee will be charged to you (if necessary) and you will need to provide a copy of the following documents with your written request to enable Stellar Cells to verify your identity:
a. NRIC; and/or
b. driving licence.
10. Accuracy and correction of your personal information
Stellar Cells takes all reasonable steps to ensure that your personal information provided to Stellar Cells is accurate and relevant only to the lawful purposes to which it was obtained for and is kept in the manner whereby the accuracy and completeness of your personal information is not affected and your personal information is up-to-date.
If any of your information is incorrect or incomplete, the correction will be done without any charges and you may submit your request in writing specifying the incorrect information and the correct information for us to replace it with. Please include the following in your written request which can be used to identify you such as:
b. NRIC; and
c. home address.
12. Choice to your personal information
You may choose to restrict the collection or use of your personal information by clicking the link in Stellar Cells’s Electronic Direct Mail (“EDM”) to unsubscribe the service upon receiving the EDM from Stellar Cells or you may contact Stellar Cells directly.
Updated as at 24th September 2015